Spa Policies
Tranquil Radiance Spa Policies
Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. The following is important for creating a safe and enjoyable experience for everyone. We appreciate your cooperation and are committed to making sure that you have an amazing experience with us!
Cancellation Policy:
Cancellations must be made by a PHONE CALL (561)-758-9635 no less than 24 hours prior to your appointment time or FULL PAYMENT is expected for the missed service(s). We require a credit card on file and a deposit of $50 for any services totaling $50 or more for all new clients. Please note that this deposit will go to the final cost of the service. This Credit Card deposit is refundable if the client cancels appointment(s) with a full 24-hour notice by phone, if 24 hours' notice isn't given, the deposit becomes non-refundable.
Cell Phone Policy:
To maintain a calm, stress-free environment, we ask that cell phones and electronic devices are turned to silent
Product Refund:
All product returns are valid for exchange or in-store credit only within 30 days of purchase.
*Products up for exchange must be unopened unless shown proof of allergic reaction.
Child Care Policy:
We love children! And in order to keep them safe, we ask that children only accompany parents or adults when receiving services themselves. This helps maintain a professional atmosphere for other guests enjoying our services.
Minor Policy:
Children age 10-15 must be accompanied by a parent/guardian and a minor consent form must be filled out. During their service, the parent/guardian may not leave the building until the service is complete.
We do not provide massage or facial services to minors under the age of ten (10).
Late Arrival Policy:
All appointments are scheduled to allow time for full enjoyment of each service. A late arrival may limit our ability to offer the fullest possible experience. Late arrivals may not be afforded an extension and you are responsible for payment for the full service.
Gift Card Policy:
Redeemable at Tranquil Radiance Spa only for retail and services not exceeding the remaining credit balance on this card. NOT to be redeemed as cash. Treat this card as cash; if it is lost, it will not be replaced. Tranquil Radiance Spa gift cards & certificates are a NON-REFUNDABLE item, and they do not expire. All gift card/certificate sales are final.